Can I return a product I bought?
We want you to enjoy Carpathen products as much as we enjoy creating them. If for any reason you are not satisfied with your purchase, we’re here to put it right.
Please read through our Returns Policy below and contact us so our Carpathen team can help you:
Please email any returns and refund enquiries to support@carpathen.com
Where do you ship?
Currently we ship in the United States and U.S. Territories but we’re working on shipping worldwide soon. Sit tight and sign up for our newsletter to receive company news like new shipping destinations.
When will I get my products?
Your products will ship within 72 hours from when you receive your confirmation email and you will receive them usually within 3-5 business days. We also have an expedited shipping option available if you want your products sooner!
I haven’t gotten my order, what should I do?
If you haven’t received your order within 10 days of ordering please contact support@carpathen.com so that our customer care ambassadors can help.
“These campfire roasting sticks were a massive hit with a few of my nephews when making s’mores. To be able to roast two marshmallows at a time on a stick that extended AND rotated at the handle was in a word: amazing.”
- J. D. Clymer
“I was considering an expensive smoker but wasn't sure I wanted to make the investment so instead I decided to buy this smoker box just to see if I even could produce a good smoked meat on my gas grill. This smoker box worked wonderfully. I love it.”
- ATNT