We want you to enjoy Carpathen products as much as we enjoy creating them. If for any reason you are not satisfied with your purchase, we’re here to put it right.
Please read through our Returns Policy below and contact us so our Carpathen team can help you:
- Products can be returned within 45 days for a refund or exchange.
- If contacting us for a return, refund or exchange please include your Order number in your email.
- If you would like to return products due to a change of mind, we ask that you cover your return shipping fees.
- We cannot accept returned goods that have been used.
- If you believe there is something wrong with your order or products, please contact us at email@example.com and we will help you to find a solution.
- If you have received the incorrect product order, please do not open the sealed package and contact us within 30 days and we will ensure you get the right product at our cost.
- Any refunds granted will be refunded to the same credit card or PayPal account within 10 business days.
Please email any returns and refund enquiries to firstname.lastname@example.org